Warranty Policy
Orlando Sauna Dealer recognizes that warranty coverage is an important part of purchasing a sauna or related product. Depending on the product, warranty coverage may be provided by the manufacturer, Orlando Sauna Dealer, or both.
Warranty Policy Overview
Warranty arrangements can differ between products. Orlando Sauna Dealer may offer products carrying a manufacturer's warranty, a dealer warranty, or warranty protection involving both the manufacturer and dealer.
Because warranty terms are product-specific, customers should review the applicable warranty information associated with their purchase.
Manufacturer Warranties
Some products sold by Orlando Sauna Dealer may be covered by a manufacturer's warranty. Manufacturer warranty coverage is determined by the applicable manufacturer's terms for the product.
Where a manufacturer warranty applies, the manufacturer may be responsible for reviewing and resolving qualifying warranty claims according to its applicable warranty terms.
Orlando Sauna Dealer Warranty
Certain products or orders may also be subject to warranty protection provided by Orlando Sauna Dealer.
The applicable warranty arrangement depends on the specific product and purchase. Customers should contact our team if they need clarification about the warranty associated with an order.
Warranty Coverage
Warranty coverage is not identical for every product. The applicable coverage can depend on the product, manufacturer, purchase, and specific warranty terms.
Product-Specific
Warranty coverage may differ between individual products and brands.
Manufacturer Terms
Where a manufacturer warranty applies, its terms govern the applicable manufacturer coverage.
Dealer Support
Orlando Sauna Dealer can help customers understand how to begin a warranty inquiry.
Claim Review
Warranty claims may require information about the product and the issue being reported.
How to Start a Warranty Claim
If you believe your product has developed an issue that may be covered by warranty, contact Orlando Sauna Dealer before arranging repairs or sending the product anywhere.
- Contact Orlando Sauna Dealer.
- Provide your order information.
- Explain the problem clearly.
- Provide photographs or other information if requested.
- Allow us to determine the appropriate warranty process.
Shipping Damage and Warranty Issues
Damage that occurs during shipping should be reported immediately and should not simply be treated as a standard warranty claim.
Customers should provide photographs clearly showing the product and damage. If a product arrived damaged or came with an issue, Orlando Sauna Dealer covers the applicable return shipping.
Installation and Site Preparation
Orlando Sauna Dealer does not provide installation services. Customers are responsible for preparing the site for their sauna or other purchased product.
Customers should follow the applicable product instructions and requirements provided with the product.
Information Needed for a Warranty Review
When contacting us about a possible warranty issue, it is helpful to provide your order information, a description of the problem, photographs where appropriate, and any other information requested by our team.
Warranty FAQ
Does every product have the same warranty?
No. Warranty arrangements are product-specific.
Are manufacturer warranties available?
Manufacturer warranties may apply to products depending on the specific product and applicable manufacturer terms.
Does Orlando Sauna Dealer provide warranties?
Some purchases may be subject to a dealer warranty. Contact us for product-specific information.
How do I make a warranty claim?
Contact Orlando Sauna Dealer before arranging repairs or shipping and provide the requested order and product information.
What if my product arrived damaged?
Contact us immediately and provide photographs showing the product and damage.
Does Orlando Sauna Dealer install saunas?
No. Orlando Sauna Dealer does not provide installation services.
Related Policies
Need Warranty Assistance?
Contact Orlando Sauna Dealer with your order information and details about the issue so we can help determine the appropriate next step.