Product Condition Policy
Orlando Sauna Dealer offers products in different conditions. This policy explains why customers should review the product description carefully and contact our team whenever they need clarification about the condition of a specific product.
Product Condition Overview
Products sold by Orlando Sauna Dealer may be offered in different conditions. The applicable condition should be determined from the individual product listing and information supplied with the product.
Customers should not assume that every product is new or that every product has identical condition characteristics.
New Products
New products are products offered as new according to the applicable product listing. Product-specific manufacturer information and warranty arrangements may apply.
If you have questions about the condition, packaging, accessories, configuration, or warranty associated with a particular new product, contact us before placing your order.
Used Products
Orlando Sauna Dealer also sells used products. Used products may show signs of previous use and their condition may differ from new products.
If you are considering a used product and want additional information about its condition, contact our team before purchase.
Product Condition Review
Where appropriate, product condition may be reviewed based on available product information, photographs, descriptions, and the actual condition of the item.
Product Description
Review the individual product description for the information provided about the item.
Product Images
Photographs may provide additional visual information about the product.
Customer Questions
Contact our team if you need clarification before purchasing.
Order Review
Product condition may be considered when handling returns or exchanges.
Photos and Product Descriptions
Customers should review available photographs and product descriptions before purchasing. If a specific characteristic is important to your purchasing decision, contact Orlando Sauna Dealer before ordering.
For used or unusual products in particular, customers are encouraged to ask questions before completing their purchase.
Product Condition and Returns
Used products may be returned under Orlando Sauna Dealer's return policy. The standard return period is 30 days and there is no restocking fee.
For complete return instructions, please review our Return & Refund Policy.
Product Condition and Exchanges
Exchange requests involving used products may be considered. Because used products can vary considerably in condition and value, customers should contact Orlando Sauna Dealer before arranging an exchange.
For the full exchange process, see our Exchange Policy.
Damage During Shipping
Product condition at the time of delivery is important. If your product arrives damaged or has an issue, contact Orlando Sauna Dealer immediately and provide photographs showing the product and damage.
If the product arrived damaged or came with an issue, Orlando Sauna Dealer covers applicable return shipping.
Product Condition FAQ
Does Orlando Sauna Dealer sell used products?
Yes. Orlando Sauna Dealer sells products in different conditions, including used products.
Can used products be returned?
Yes. Used products may be returned under the Return & Refund Policy.
Is there a restocking fee?
Orlando Sauna Dealer does not charge a restocking fee under its standard return policy.
Can used products be exchanged?
Used products may be considered for exchange. Contact us before arranging the exchange.
What if my product arrives damaged?
Contact us immediately and provide photographs showing the product and damage.
Related Policies
Have Questions About Product Condition?
If you need clarification about whether a particular sauna or product is new, used, or otherwise described, contact our team before placing your order.